FAQ

 

Frequently Asked Questions

 

How come the price of Premium Audio Products are so low compared to other companies?
Well the fact is, we actually use better parts, components, and materials than most of our competition, and you will spend in most cases, several times more for products like ours. We actually design and manufacture all of our products ourselves here in the USA. Our products are then sold directly from us to you with no middleman. Keep in mind, the actual product you purchase is not all you pay for when you purchase audio equipment from our competitors! Cut out the endorsement fees, wholesale/distributor mark-up, retail profit, advertising and marketing expenditure, and it's possible for us to provide our customers with a super high-quality product for an extremely reasonable price.
 
What are the benefits of Gallium Nitride (GaN FET) Power amplifiers?
Class A has been the serious audiophile’s gold standard for decades. Today however, we are at the early stages of a seismic shift towards widespread Class D audiophile adoption. Why? Because a new type of Class D audio is quickly approaching the performance of Class A. Gallium Nitride (GaN) is poised to uproot the high-end audio world. In fact, GaN-based Class D is much more power-efficient than traditional, MOSFET-based Class D and offers orders of magnitude better performance. Performance that to many listeners, even surpasses the quality of Class A.
 
What type of power supplies do you use?
We use a custom designed LLC Converter in our Mini 5 GaN amplifier. It has the benefits of high efficiency around 94-96%, bog power in a size, and considerably reduced EMI. Our Large GaN amp uses a very large lenier power supply with toroidal transformer.
 
Where are you located?
We are located in Southern California, USA. We are a design and manufacturing company and do not have a retail showroom, so our exact address is not listed.
 
I don't see a phone number on your website?
We are a small company with just a handfull of us working our butts off to make the best products we can. If we list a phone number, we would have to hire someone to answer the phone so your products would cost more, and they most likely wouldn't be able to answer most of your questions accuratly. We are out in the shop most of the day making products, and not by the phone. We do try to answer most emails right away, 7 days a week. Please contact us anytime at sales@premium-audio.com or use the link to our convenient contact form from the link at the bottom of our website. If you do want to talk to us by phone, please contact us and we can arrange for a call back to you at your convenience. 
 
Do you ship Internationally?
For your convenience, we ship worldwide. Our website will provide shipping options and also calculate exact shipping cost for you. When a product is added to your shopping cart, you can enter your location and see shipping options and costs.
 
How long before you ship my order?
Many orders are shipped within 24 hours, but because ththis is a brand new product line, it can take 3 to 4 business days for us to ship. The reason is because we build each complete amplifier by hand and then we run them in before we ship to be sure you will not have any problems or issues.
 
Do you provide owner manuals or instructions?
Yes, complete instructions are provided with our products. Also, we are always here to help with any questions you have to make sure you have all the information you need.
 
What payments to you accept?
We accept Mastercard, Visa, American Express, Discover and also Paypal. If making a payment through your bank account via paypal, please note your order will be shipped once your payment has cleared.
 
Do you charge sales tax?
All orders shipped to California will be charged California sales tax.
 
Do I have to pay custom tax, VAT or duties for international orders?
In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
 
Wher can I learn more regarding your company policies, terms, and conditions?
If you scroll to the bottom of our website, you will find links to all of our terms, conditions, and policies. Of course, please be sure to contact us with any questions.